Shipping policy

We use Shiprocket as our logistics partner to ship orders across India. Shiprocket is a shipping aggregator that works with multiple courier partners to ensure reliable delivery of your products.Shiprocket

1. Shipping Time & Delivery Estimates
• Orders are typically processed and handed over to Shiprocket within 1–2 business days after payment confirmation.Zop
• Once shipped, delivery times are estimated only and can vary based on location, courier partner, and external factors.
• You will receive a tracking link via email/SMS to monitor your shipment status.Zop

2. Shipping Charges
• Shipping charges are calculated based on weight, delivery location, and courier partner at checkout.
• Any applicable shipping fee will be shown during the checkout process.
• Free shipping may be offered based on your order value or promotion (if applicable).

3. Delivery Risks & Liabilities
• After the package is handed over to Shiprocket and their courier partner, risk and liability for the shipment transfers to the courier partner.Shiprocket
• Estimated delivery times are not guaranteed, and delays can occur due to carrier issues, customs, weather, holidays, or other events outside our control.

4. Tracking & Notifications
• Once your order is shipped, you will receive a tracking number via email SMS so you can track the delivery progress.Zop
• You can also check the shipment status directly through the Shiprocket tracking link provided.

5. Damaged, Lost or Missing Packages
• If your parcel arrives damaged or defective, please contact us within 48 hours with photos and details. We will coordinate with Shiprocket to resolve the issue.
• If the package is lost during transit, we will assist you in filing a claim with Shiprocket and the relevant courier partner.

6. Limitations
• Shiprocket and its courier partners do not guarantee delivery times and are not responsible for delays caused by factors beyond their control.Shiprocket
• Shiprocket may offer optional shipment protection (e.g., Shiprocket Secure) which can cover lost or destroyed packages if activated by the seller.Customer Support

7. Contact for Shipping Support
For any shipping related questions, please contact us:
Phone: +91 82783 10065
Email: rjmobilestores@gmail.com